30 days old

346040 Unit Coordinator-Nsg

Penn Medicine
West Chester, PA 19380
General Summary StatementResponsible for general office management, clerical and receptionist duties on the Nursing Unit. Facilitates order entry and processing. Coordinates administrative support activities. Adheres to Nursing Policies and Procedures and Organizational Goals and Objectives. Essential Duties and ResponsibilitiesCommunications and Customer Service1.\tWelcomes and greets patients and visitors to the unit.2.\tDemonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments.3.\tAnswers the phone promptly using proper telephone etiquette. Identifies self and unit. Refers phone calls to appropriate person and is reliable with messages.4.\tAssists visitors find patient rooms, staff members and other resources.5.\tFacilitates transport of patients at discharge.6.\tFacilitates the patient belongings process as needed, including that the hand-off of belongings occurs at admission, transfer and discharge.7.\tFacilitates calls to physician on behalf of nurses, avoiding duplication.8.\tDemonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department based systems.9.\tUses unit specific communication tools and applies to practice. Checks email regularly and posts items at the request of nursing leadership. Seeks clarification from Nurse Manager or Director as needed.10.\tPerforms follow up phone calls to patients if requested by nursing leadership.11.\tPerforms customer service rounding and surveys for patients upon request of nursing leadership.12.\tAnswers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request.13.\tFollows up to ensure that call bells have been addressed.Electronic Order Management and Order Processing 1.\tProvides assistance to physicians, nurses, and other healthcare professionals as needed in accurate and efficient entry of computer orders (CPOE). Promotes and encourages CPOE.2.\tDemonstrates knowledge of order sets that the practitioners may use with CPOE.3.\tActively uses Soarian feedback to report to CMIO and physician analysts any physicians who need monitoring or follow up on their CPOE practices. 4.\tProvides for the accurate and timely processing of Orders, including follow up phone calls, completing consult forms and legibly transcribing on the kardex or any other forms.5.\tMonitors frequently for new alerts and other new items on electronic work lists such as Order Acknowledgment Work list, Alerts Work List and Interventions Work List. Notifies the nurses and nursing assistants promptly of any new orders, discontinued orders, alerts, specimens to be collected or treatments. 6.\tChecks hourly for Order Session Summary reports while still in existence. Reprints orders from Reprint Facility or Operational Reporting as needed.7.\tEnsures that the Transfer Level of Care Med Rec Report is on the chart of all preoperative patients.8.\tFlags the physical chart when any new orders have been written or electronically entered.9.\tFollows unit protocol for dispatch of written medication orders to Pharmacy.10.\tCommunicates stat orders to the nurse immediately upon receipt.11.\tEnters into Soarian any written non-medication patient care orders.12.\tEnsures that labeled specimens are sent to laboratory promptly, when requested.13.\tNotifies RN if there are any unclear or incorrect orders.14.\tRecopies Kardex or other forms when needed.15.\tReviews Kardex or Daily Clipboard for Daily Lab Orders and enters these for the next day.16.\tWith RN input, addresses and removes all remaining new orders from the work list before shift change and discharge.17.\tPerforms Order Entry, Cancel Order, Order Inquiry functions when needed. Reviews orders regularly.18.\tFacilitates the patient schedule. Coordinates when there are multiple tests ordered and keeps track of patient location.19.\tMonitors specialty bed ordering and discontinuation when patient no longer needs.20.\tInitiates the location order set for inpatients that are going to surgery.Chart Management1.\tPlaces correct labels on all paper chart forms (front and back). Ensures all chart forms are properly labeled. 2.\tAdds blank forms to charts as needed. Keeps charts neat and pages secure (reinforced).3.\tMaintains charts in accordance with CCH Policy & Procedure for sequence. Neatly files any remaining paper chart forms into their appropriate location.4.\tThins charts as needed per policy & procedure, Prepares charts for admission, transfer and discharge.5.\tPrints Exit Care documents upon request and puts chart copy in chart; prepares education packets at request of nurses to use in their patient teaching. 6. Facilitates record requests from or to CCH or other facilities as needed. 7. Assists with metrics and reporting requirements that may arise, for example recording Quality improvement information onto logs or printing work-flow reports.Patient Flow Responsibilities1.\tManages pending admissions, discharges and transfers, conferring with RN or charge nurses on bed assignment and communicating to ITN when requested.2.\tPrints or copies records for patient transfer to another institution when case management is not available.3.\tUses the Soarian Financial Application to enter Admissions, Transfers, Discharges, Service Updates, status updates (outpatient to observation status for example), Patient Location management, and other ADT functions as needed and in a timely manner.4.\tMonitors isolation census in consultation with RN- removing patient from isolation and discontinuing isolation equipment if screening has returned negative. Updates isolation code in Soarian if requested.5.\tMaintains census logs. Prints census sheet for the next shift as requested.6.\tEnsures that required Medicare paperwork has been signed and given to the patient and the chart copy placed in the chart when Case Management is not available.7.\tIn ACC, assists in preparing stretchers and picking up blood products from the blood bank.Management of Unit Environment1.\tOrders, picks up, and restocks supplies and equipment from Store Room, Central Supply or outside vendor as requested. Returns equipment to appropriate department as needed.2.\tPlans, organizes and executes routine maintenance and storage of office supplies, including printers.3.\tPerforms refrigerator temperature checks and checks Warmers as requested.4.\tMaintains supply of needed forms, patient handbook, downtime forms.5.\tAssists others in keeping the nurse/work station organized and maintaining common spaces.6.\tPlaces SOS and manages follow up for appropriate service functions to support the unit environment, including all computer equipment issues. Ensures that computer equipment (COWs, in room devices, and desktops) is in working order. 7.\tCalls the Siemens Help Desk on behalf of staff and initiates tickets.8.\tEnters patient charges as appropriate for unit.Patient Care Responsibilities1.\tProvides age appropriate care for the patient population served. For example, gives consideration to growth & developmental phase of life, to age related factors such as thermal regulation, nutrition, safety and functional needs of the patient.2.\tUses appropriate resources for patients with special needs such as language barriers, sensory problems, altered cognition, cultural and religious needs.3.\tIntegrates principles of infection control & infection prevention into practice.4.\tUses standard precautions and uses personal protective equipment.5.\tInteracts with the patient in a manner that preserves patient dignity, privacy, and meets psychosocial needs of the patient.6.\tBathes patients and provides assistance with hygiene. (Includes baths, mouth care, shaves males, combs hair, washes patients hair as requested.)7.\tChanges bed linens for occupied and unoccupied beds.8.\tChanges incontinent patients promptly and provides appropriate skin care.9.\tEmpties bedpans, urinals, commodes, and assists patient to the bathroom.10.\tAssists patients with meals, feeds patients as needed.11.\tDistributes nourishment as scheduled.12.\tProvides fresh water at bedside as appropriate.13.\tMeasures and records intake and output.14.\tPositions patients correctly, aligns and supports torso and limbs as directed and per patient comfort.15.\tTransports patients via wheelchair or stretcher using safety measures appropriate for patient and vehicle.16.\tUses proper body mechanics when transferring patient during ambulation and bed chair transfers.17.\tMakes hourly rounds for patient safety and customer service.18.\tResponds to patient call lights in a timely manner.19.\tObtains vital signs and weights, and records.20.\tApplies chest leads for patients on remote telemetry monitoring, and performs basic troubleshooting, such as replacing loose or missing electrodes. 21.\tCollects and labels urine, stool, sputum specimens as directed.22.\tInventories patient belongings at admission, transfer and discharge. 23.\tProvides 1:1 patient supervision in œSitter role for patient safety and suicide precautions.24.\tUses resources and references for reviewing policies and procedures, information needed to complete job duties.25.\tPrioritizes and organizes work effectively within assigned shift.26.\tPerforms procedures within the scope of the Policy and Procedure Manual.Communication1.\tCommunicates patient and unit information to the RN and interdisciplinary care team in a timely manner.2.\tSeeks help from RN when needed.3.\tInforms the RN when experiencing difficulty completing an assignment.4.\tReceives report and clarifies information as needed. 5.\tInforms RN when leaving the unit for any reason.6.\tAccepts assignments and performs as a team member. 7.\tIntroduces self to patient and explains procedures to patient and family.8.\tReinforces information to patients and family such as safety precautions for falls prevention, visiting hours, etc.Documentation1.\tDocuments patient care in an accurate, professional and timely manner using Soarian and paper documentation forms according to policy and procedure.Role Development1.\tDevelops own knowledge via practice, observation, and attending continuing education programs.2.\tPromotes best practice by demonstrating a commitment to quality patient care.3.\tPromotes innovation and creativity in the practice environment.4.\tServes as a preceptor and mentor for new employees.5.\tAccepts constructive feedback about performance or behaviors and shows evidence of change.6.\tDemonstrates verbal and writing skills that are appropriate for healthcare communication. 7.\tAdheres to the Department of Nursing Dress Code.Department of Nursing and Organization Support1.\tAttends assigned committee meetings and contributes to the committees. 2.\tCommunicates support of organizational values and strategies.3.\tSupports the following organizational programs: Magnet®, Hospital of Distinction, Joint Commission Disease Specific Certification, and Nursing Councils. Performs job duties in accordance with these standards.4.\tMaintains good attendance/lateness standards in accordance with Hospital policy.Departmental Support1.\tMaintains equipment in working order. Uses equipment appropriately, follows Department policies for equipment and supply use, cleaning and maintenance.2.\tPerforms assigned duties to maintain unit in a state of survey readiness and maintain quality initiatives. For example, maintain patient privacy and confidentiality adhering to HIPPA, nurse station area cleanliness, etc.3.\tPerforms assigned duties such as unit errands, stocking supplies, returning equipment to Central Supply, answering unit phone, etc.4.\tAdheres to unit programs to support patient care such as maintaining a quiet environment, customer service, etc.5.\tAttends staff meetings on a regular basis.6.\tKeeps work environment neat and organized.

Education Training and Experience\nHigh School diploma or equivalent. Training and/or experience at an acute care facility or student nurse with hospital based clinical experience. Knowledge of medical terminology. Previous secretarial skills preferred. Training and/or experience at an acute care facility or student nurse with hospital based clinical experience. Computer skills required: keyboard, mouse use. Ability to complete data entry on clinical documentation screens. Ability to use email, and internet. Ability to successfully complete on the job training for CCH computer programs. Ability to speak, read, write and understands English.\n\n\nLicensure/Certification \nCPR certification required. Certified Nursing Assistant desired, but not required.\n\n\nWork Environment and Hazards\nRisk of exposure to communicable diseases and potentially hazardous materials and body fluids. May become involved in crisis situations.\n\nWork Contact Group\nThe Chester County Hospital personnel, physicians, patients, and their families.

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Posted: 2021-08-23 Expires: 2021-10-21

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346040 Unit Coordinator-Nsg

Penn Medicine
West Chester, PA 19380

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